Privacy, explained clearly.

Our commitment

Kaizenflix Private Limited values the trust placed in us. This policy applies to personal information collected through this website, enquiry and booking forms, email, telephone, in-person conversations and the delivery of our travel and business services. A linked service may provide its own privacy notice where its data practices differ.

1. Information we collect

Depending on how you interact with us, we may collect:

• Identity and contact details: name, email address, telephone number, address, nationality and date of birth.
• Travel and booking details: itinerary preferences, passport or visa information where required, emergency contacts, dietary needs, accessibility requirements and other trip-specific information.
• Payment and transaction details: billing records and payment status. Card or banking data is generally processed by authorised payment providers rather than stored by us.
• Communications: enquiries, correspondence, feedback and records of support conversations.
• Website and device data: IP address, browser type, pages viewed, referring source and cookie or analytics information.

2. How we use information

• Respond to enquiries and design suitable journeys or programmes.
• Confirm bookings, process payments and provide itineraries and travel documentation.
• Coordinate hotels, transport, guides, venues, visas and other requested services.
• Provide customer support and communicate safety or operational updates.
• Improve our website, services and customer experience.
• Send marketing communications where you have consented or where otherwise permitted. You may opt out at any time.
• Meet accounting, tax, immigration, security and other legal obligations.

3. When we share information

We may share relevant information with hotels, airlines, transport providers, guides, venues, destination partners, payment processors, technology providers, professional advisers and public authorities. We share only what is reasonably necessary for the stated purpose and expect service providers to handle information responsibly.

We do not sell or rent personal information.

4. International travel and transfers

Travel arrangements often require information to be shared outside your home country, including with partners in Japan and other destinations. Privacy protections may differ between countries. We take reasonable steps to limit the information transferred and use it only to arrange or support the requested service.

5. Retention and security

We retain personal information only for as long as reasonably needed to provide services, maintain business and tax records, resolve disputes and meet legal obligations. Retention periods vary according to the type of record and the purpose for which it was collected.

We use reasonable administrative, technical and organisational safeguards. No online or storage system can be guaranteed completely secure, so please avoid sending unnecessary sensitive information through unsecured channels.

6. Your choices and rights

Subject to applicable law and necessary identity verification, you may ask us to:

• Provide information about the personal data we hold about you.
• Correct inaccurate or incomplete information.
• Delete information that is no longer required, subject to legal and contractual obligations.
• Withdraw consent or opt out of marketing communications.
• Raise a concern about how your information has been handled.

7. Cookies and analytics

Our website may use essential cookies and analytics technologies to operate correctly, understand traffic and improve content. You can manage cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

8. Children and young travellers

We may process a child’s travel information when a parent, guardian, school or authorised group organiser provides it for a journey. We do not knowingly request children to submit booking information independently. A parent or guardian may contact us with questions about a child’s information.

9. Third-party services and travel terms

Our website may link to external websites or digital services with their own privacy practices. We encourage you to review their notices. Each journey may also have separate booking terms covering payments, cancellations, insurance, liability and supplier conditions. Those terms should be read alongside this policy.

10. Updates to this policy

We may revise this policy when our services, technology or legal obligations change. The latest version will be posted here with an updated date.